JOB SUMMARY
Assist the General Manager by assuming an active role in providing an outstanding Shakey’s® guest experience, building the team with the very best people, serving a high quality consistent product, ensuring sound financial results and upholding Shakey’s® Standards.
Summary of Essential Duties
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Consistently practice Shakey’s® signature Service standards to ensure a quality, fun Shakey’s® experience. |
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Demonstrate Fun, Integrity, Energy, Empowerment, and Respect at all times. |
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Teach, Coach and role model Leadership and Ownership paradigms. |
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Create an environment of outstanding guest service every day. |
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Assist General Manager in the development of team members and their ability to deliver the Shakey’s® experience. |
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Assist in maintaining a safe, clean and sanitary lobby and/or restaurant areas. |
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Coach the team members and lead to ensure flawless shift execution. |
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Assist the General Manager in the development of a positive learning environment, and supportive training culture. |
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Assist General Manager in evaluating team member performance. |
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Provide daily performance feedback to team members. |
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Monitor inventory to ensure proper use of product. |
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Assist General Manager with controlling daily labor schedule. |
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Assist in maintaining appropriate staffing levels through recruitment and selection. |
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Assist General Manager in maintaining a safe work environment and restaurant adherence to all safety standards. |
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Open and close restaurant as needed. |
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Perform inventory and product ordering as needed. |
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Follow cash handling policies and procedures as outlined in the Cash Handling policy. |
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Administer New Hire Orientation and team member Training. |
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Demonstrate fair and equal understanding and inclusion of the diversity of team member backgrounds, cultures and points of view. |
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Comply with ServSafe™ practices with regard to personal cleanliness and food handling. |
Qualifications and Experience
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Minimum 2 years experience in a lead position at Shakey’s®/or in a management position with a retail/food company. |
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Must lift 30-40 lbs regularly throughout an 8-10 hour shift. |
Key Knowledge, Skills and Abilities
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Approachability |
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Strong Communication and listening skills. |
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Ability to lead, motivate and provide feedback to team. |
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Guest focused approach to business. |
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Detail/action orientated. |
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Demonstrates integrity, trust, ethics and values. |
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Good mathematical aptitude and computer skills. |
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Bi-lingual English/Spanish, preferred.
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Education
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Minimum High School education, diploma or GED. |
