Shakey’s® has a tradition of developing and promoting employees through their many years of creating the Shakey’s® Experience. We continually evaluate our employees’ skills and talents and create development plans to help them grow personally and professionally.
Here’s a sampling of some of our programs:
Team Member Position Certification
Team Members are trained, tested and certified in various or all Team Member jobs: Dishwasher, Dough Maker, Cook, Pizza Cook, GSL, Dining Room Attendant, Food Runner and Game Room Attendant.
Sed de Saber™
Sed de Saber™ (Thirst for Knowledge) was developed by Retention Education, LLC and supported by a coalition of the MultiCultural Foodservice & Hospitality Alliance, LeapFrog Enterprises, Coca-Cola and the Congressional Hispanic Leadership Institute to provide innovative educations products to the Hispanic workforce. Our investment in Sed de Saber™ was not only a good business decision, but truly opens the door for a real future of fulfillment for our many loyal employees, who might otherwise languor at entry level positions
Sed de Saber™ is an interaction program that combines the elements of story-telling, voice recording, games and review exercises in six books with a “leap frog” key pad technique and a hidden story (novella), which entices the participants to keep on reading!
Currently, Shakey's® has learning teams throughout the system who have enthusiastically embraced the competitive challenge to complete the Sed de Saber™ program. Team members work individually on the program, but most enjoyably, with family friends and colleagues to succeed at the program, while enhancing their jobs and lives.
Leadership Development Program
Leadership
Participants review the principals of “The Front of the Class” (the “Four Keys” to successful leadership, how to set standards, strengthening communication skills, being fair, conflict resolution and being firm). Role plays and discussions center on restaurant specific scenarios.
Marketing
Overview with the Director of Marketing of “Four Walls Marketing”, Effective LSM, Sample Trade Area Analysis, Trade Area Marketing Plan and Monthly LSM Activity calendar. Role plays provide practice contacting community leads.
Coaching
Study of the art of providing feedback, encouragement, appreciation and performance expectations. Extensive role plays involve specific coaching scenarios.
Guest Service
Understand the contrast between a guest and a customer, how to define Guest Service, Guest expectations, how to create a hospitality culture, service leaders, and how to resolve Guest concerns. Review “The Guest” video and the “Five Steps” to treating customers like Guests.
Shakey’s® Signature Service
Interactive session of the Shakey’s® Signature Service. Learn to integrate the Shakey’s® Brand to service sequence, Four Walls Marketing, service behaviors and measuring service results.
Performance Management
Overview of the cycle of performance management from setting goals and expectations, correcting performance, documenting performance, providing feedback, legal aspects of documentation and employment termination.
Quality Product Review
Understand the Shakey’s® standards for dough and pizza, effectively evaluate those standards through observation and a process of product calibration. Participants conduct product evaluations at a pre-determined Shakey’s® location.
Serving Alcohol Safely
Understand responsible alcohol service laws, how to appropriately monitor alcohol consumption, the rules of “carding” and how to effectively deal with intoxicated guests.
Recruitment
The recruitment of great team members involves the integration of organizational branding and image to targeted recruitment markets. Review of recruitment resources, media/mediums and campaign strategies.
Interviewing and Selection
Overview of the purpose of the interview process, legal pitfalls, avoiding personal biases, reference checking, appropriate wording of the job offer and/or declination. Role plays provide an introduction and practice of the Situational Interviewing process.
Harassment
State mandated supervisory training of the definitions and laws regarding harassing behaviors. Review of restaurant specific scenarios and role plays providing feedback and compliance with state-mandated regulations. Participants must be anyone in a supervisory role within the organization.
Shift Management
Overview of effective crew scheduling, deployment and labor management. Participants review Shakey’s® schedule and deployment forms and receive hands-on practice specific to their restaurant.
Time Management
Overview of Shakey’s® “Red Book” and “Yellow Book”; communication and development systems between management members and team members.
HR Essentials
Review of the management of the human side of enterprise. Overview of the essential Federal and State laws, regulations and requirements (e.g., Leaves of Absence, ADA, Wage and Hour, etc.). Interactive experience completing forms, reviewing employee brochures, handling paperwork, file maintenance and procedures.
Workplace Safety
Understand the essentials of workplace safety for guests and team members. Overview liability and worker’s compensation regulations and requirements. Hands-on practice completing guest incident reports, employee First Report of Injury forms, MPN system, required pamphlets, correct verbiage to guests and Team Members, IIPP, emergency contingency process, health department, workplace inspections, monthly safety program and training.
Train-the-Trainer
Understand the role of a training expert, connecting with new team members, various types of learners, the 3 V’s of communication, the 4-step training process, keys to effective training and administration. Interactive role plays conduct a “training” session.
Life Is a Series (of presentations)
Learn how to Inspire, Inform and Influence anytime, anywhere. Interactive session involving various “presentations” including e-mail, voice-mail, live phone conversations, one-on-one and small group/teams. Participants will demonstrate confidence of learning with a final presentation.